Shipping Policy
Key Information:
- Order Cut-Off Time: 16:00 GMT
- Order Processing: 1-3 business days (Monday - Friday)
- Delivery time: 4-6 business days (Monday - Friday)
- Free Delivery: Available on all orders within the United Kingdom.
All orders are dispatched from our partner fullfilment centre in Ningbo, Zhejiang, China.
Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-3 business days (Monday - Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details.
Shipping time is around 4-6 business days (Monday - Friday).
We are pleased to offer free delivery on all orders within the United Kingdom.
Taxes & Duties:
Prices include UK VAT where applicable.
We ship Delivered Duty Paid (DDP)to the UK there are no additional import fees or taxes on delivery.
Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 2 extra working days (Monday - Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us at , and we’ll investigate the issue.
Cancellations
If you need to cancel your order, you can do so by contacting us at . Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.
Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at . We will promptly review your case and ensure you receive the correct, non-damaged item.
If there's anything you need, contact us using the information listed below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: support@arellethelabel.com
Phone Number: +447441423030
Contact Form: Click Here
Information about the company
- Website name: Arelle the Label
- Company name: Boyd Sales
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VAT number: 81683596
- VAT registration number: NL003596724B09